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Information for personal injury clients
regarding the impact of COVID-19 (Coronavirus)

The recent State and Federal Government restrictions on business operations during the coronavirus pandemic have justifiably caused some concern regarding how legal services will be delivered to clients.

At Wallace & Wallace Lawyers, we are committed to ensuring that our clients’ claims continue to be managed efficiently and diligently, while protecting the health and welfare of our staff at the same time.

Our systems are fully capable of supporting our people to work wherever they need to be based.

Client attendances at our office for appointments?

Our offices are now closed to all clients but staff are continuing to work on client files as usual. All appointments will now be conducted via telephone or video conferencing.

If there is an urgent need for documents to be signed, clients will be contacted, and specific arrangements will be made. We are well equipped to deal with the restrictions imposed and clients can be rest assured that their case will continue to progress.

Please ensure we have your current phone numbers and, where possible, provide us with your email addresses.

Clients can continue to phone and email our offices as usual with any questions they may have.

Medical appointments organised by our office or otherwise notified by our office

Some specialists may be closed during the quarantine period, while other specialists are continuing to offer consultations via technology such as Skype, Facetime and Zoom.

If you have been notified by our office of a medical appointment for you to see a doctor, you should assume that the appointment will go ahead unless we advise you otherwise. We recommend that you travel in a private vehicle to the appointment rather than by public transport. If you have concerns regarding attending the appointment, you must immediately advise us. Not attending the appointment has the following impacts:

  • The doctor will send a non-attendance fee. These fees range from $880 to $2,000 depending on the doctor. Non-attendance fees can significantly add to the fees clients incur on their cases.
  • Our ability to progress your case to a resolution is significantly and adversely impacted upon by your failure to attend. Failing to attend can result in months of delay on a case.

Appointments with Barristers

If we have advised you of an appointment with a Barrister, that appointment will proceed as a phone appointment. Please ensure you are available at the appointed date and time via telephone.

Will my settlement conference go ahead?

Many of the insurance companies and Defendant law firms have required their staff to work from home for the foreseeable future.

However, settlement conferences and mediations are still proceeding through telephone discussions and video conferencing.

Your lawyer will be in contact with you to discuss how your settlement conference will be impacted by the current social distancing restrictions.

My case was due to be heard in Court, what happens now?

If you have been advised by our office that the Court has allocated a date for the Hearing of your case, we will provide you with information as to whether your case is likely to proceed.

It is anticipated at this stage that there may be significant impact upon Court dates; however, we are waiting on further information to be provided by the Courts.

Is my lawyer available?

Wallace & Wallace Lawyers is monitoring the COVID-19 (coronavirus) situation closely and adjusting our response on a daily basis.

Regardless of whether we’re in the office or working elsewhere, your lawyer is fully resourced to continue working on files and assisting clients.

If you have any queries regarding the current status of your claim or the likely progression of your matter, we strongly encourage you to contact your legal representative for further assistance.

We appreciate that this is a difficult time for everyone; and remain committed to working tirelessly for our clients to help them access their rightful entitlements.


 At Wallace & Wallace Lawyers, our priority is you.

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